At Laila Handmade Gifts, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

Return Eligibility

• Time Frame: You may return unused items in their original condition within 30 days of delivery.
• Exclusions: Custom or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

1. Contact Us: Email us at amagdy21@hotmail.com shop with your order number and reason for the return.
2. Return Authorization: Once your request is approved, we’ll provide you with a return authorization and instructions for returning the item.

Return Shipping

• You are responsible for the return shipping costs unless the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we can’t guarantee that we’ll receive your returned item.

Refund Process

• Processing Time: Refunds will be processed within 7-10 business days after we receive your returned item.
• Refund Method: Refunds will be issued to your original payment method. Please note that it may take additional time for your bank to process the refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund.

Questions?

If you have any questions regarding our return policy, don’t hesitate to reach out at amagdy21@hotmail.com We’re here to assist you!

Thank you for choosing Laila Handmade Gifts! Your satisfaction is important to us.